Help centre

Topics

• Booking — How booking works, finding your booking, requests to book and talking to the operator.
• Changes and cancellation — Cancelling, changing the date, and what happens when the operator calls a departure off.
• Payments and refunds — How you pay, the currency, refunds and receipts.
• Tickets — Your voucher, QR codes, attraction tickets and tickets issued by the venue.
• Transfers — Driver details, flight delays, waiting time and meeting your driver.
• Your account — Signing up and in, security, your email address, preferences and closing your account.
• Gift cards, codes and paying later — Gift cards, promo codes, store credit, deal-site vouchers and reserving now to pay later.
• Reviews — Writing, changing and reporting reviews, and how we check them.
• The app and notifications — Installing Jet.Guide on your phone, notifications, tickets without signal, your wishlist and messages.
• Privacy and your data — Downloading your data, emails we send, what your browser keeps and your rights.
• Contact us — When to ask the operator, when to ask us, and how fast we answer.
• Our web fetcher (TheGuideBot) — For website owners: what TheGuideBot is, when it visits your site and how to stop it.